Privacy Policy
Last Updated: June 1, 2023
At Medicare At Home (“Medicare At Home”), a division of Medicare At Home Medical-Surgical Inc. (“Medicare At Home”), we highly value the trust placed in us by our customers and employees to handle personal information appropriately and protect it. This Privacy Notice aims to inform visitors and regular users of the Medicare At Home website (“website”) about the purposes for which Medicare At Home may collect, use, and share personal information, as well as the measures taken to safeguard it. By using this website, you acknowledge and accept the privacy practices outlined in this Privacy Notice. We encourage you to read the entirety of this Privacy Notice to gain a comprehensive understanding of our privacy practices before using this website or providing any personal information.
Scope
This Privacy Notice exclusively applies to the Medicare At Home website (https://www.medicareathome.com). Separate websites, subdomains, and applications may exist for affiliates and subsidiaries of Medicare At Home, and they are subject to their own distinct Privacy Notices. Additionally, business partners, ad networks, and other third parties associated with Medicare At Home may operate their own websites and services, which have their own privacy practices. We encourage you to review their respective privacy notices and familiarize yourself with their privacy practices.
Collection of Personal Information
When using this website, we may collect personal information about you. Personal information encompasses any information accessed, collected, or used by Medicare At Home that identifies an individual or can reasonably be used to identify an individual, whether directly or indirectly. The personal information we may collect includes, but is not limited to:
• Name
• Contact information, such as shipping and billing addresses, telephone number, and email address
• Sensitive personal information, including passwords and credit card numbers
• User behavioral information, such as geolocation, IP address, browser type, operating system, navigation and clickstream behavior, and marketing preferences
Tracking Technologies, We Employ
We utilize various technologies to collect personal information about visitors and users of this website. These technologies include:
Web server logs
As is customary with most websites, we automatically gather certain information and store it in log files. This information may encompass IP addresses, browser types, operating systems, date/time stamps, and/or clickstream data. We may link this automatically-collected data to other information we collect about you.
Use of Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.
Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Cookies
We utilize cookies, which uniquely identify your device or user account associated with this site or service. You can control the use of cookies by adjusting your browser preferences at any time. Please note that rejecting cookies may restrict your ability to fully utilize certain features or areas of our site, though you can still access our site.
Geolocation Services
If you enable location-based services, we may collect information about your location for trend analysis. Your browser or device may utilize various technologies, such as sensor data, to determine your location, such as nearby Wi-Fi access points and cell towers. You can opt out of geolocation collection by modifying your browser or device settings.
Other Tracking Technologies
We employ web beacons and pixel tags. Web beacons (also known as single pixel gifs or web bugs) are internet tools, such as transparent images on the website or in emails we may send you, that assist us in determining, for example, whether a page has been viewed or an email has been opened. A pixel tag is a type of web beacon embedded in an image on the website. In general, any electronic image viewed as part of a web page, including a banner ad, may contain a pixel tag.
We also utilize local storage, such as HTML5, to collect and store content information and preferences. Our third-party partners, who provide specific features or display advertising on our site, may also employ local storage, such as HTML5, to collect and store information. Various browsers may provide their own management tools for removing HTML5 local storage.
These technologies are employed to gather customer demographic information, identify usage trends, and track customer activity on our platforms. We may receive reports based on the use of these technologies from companies such as Google Analytics, both on an individual and aggregated basis. Please click here for more information on Google Analytics’ privacy practices and opt-out options.
How We Respond to “Do Not Track” Signals
Certain web browsers feature a “Do Not Track” functionality that allows you to inform visited websites of your preference not to have your online activity tracked over time and across websites. However, these features are not yet universally standardized across browsers and do not enjoy broad support. This website is not configured to respond to “Do Not Track” signals.
Use of Collected Personal Information
We may utilize the personal information we collect for purposes such as:
• Processing your orders
• Providing reporting or data analytics services
• Facilitating error detection and debugging
Sharing of Personal Information
Medicare At Home does not sell personal information about you to third parties. However, we may disclose your personal information to third-party service providers who assist us with various business activities, such as marketing and payment processing services. These companies are authorized to use your personal information solely for the purpose of providing services to us.
Under certain circumstances, we may also need to share information with companies, organizations, or individuals outside of Medicare At Home. This will only occur if we have a good faith belief that accessing, using, preserving, or disclosing that information is reasonably necessary to:
• Comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• Enforce applicable Terms of Use, including investigating potential violations
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of our users, Medicare At Home, or the public, as required or permitted by law
• Engage in a merger, acquisition, reorganization, or sale of all or a portion of Medicare At Home’s assets
Your Choices
Where appropriate or required by law, we will inform you of how the information we collect through this website will be used and provide choices regarding such usage. To exercise your choice, you may discontinue information collection by deleting cookies in your web browser or by discontinuing access to the website altogether.
If you opt-in to receive marketing communications from us, we will use your email address to send marketing emails to you. You can opt-out of receiving our marketing emails by following the unsubscribe instructions included in those emails.
Access to Personal Information
This website enables you to directly view, edit, or delete information about yourself through your profile settings. You can also update your information by contacting your account representative or by emailing customerservice@medicareathome.com.
We will retain your personal information for as long as your account remains active, as reasonably necessary for commercial purposes, or as required to comply with legal obligations, resolve disputes, and enforce our agreements.
Children’s Privacy
This site is not intended for users under the age of 13, and we do not knowingly collect personal information from children under the age of 13. We request that children under the age of 13 refrain from submitting any personal information through this website.
Protection of Your Information
Medicare At Home has implemented appropriate physical, electronic, and administrative safeguards to protect the information we collect from or about our users. We restrict access to personal information to Medicare At Home employees, contractors, and agents who require access for processing purposes and are bound by confidentiality obligations.
Sensitive personal information, such as credit card numbers, will be transmitted in encrypted form using SSL encryption. Despite our security measures, it is impossible to guarantee 100% security in all circumstances. If you have any concerns about security or suspect that your interaction with us is no longer secure (for example, if you believe the security of any account you have with us has been compromised), please notify us immediately by contacting Privacy@MedicareAtHome.com.
Changes to This Privacy Notice
We may periodically update this Privacy Notice to describe new features, products, or services we offer and how they may affect our use of personal information about you and your controls. As such, we recommend checking the current version available from time to time. If any changes are made to this notice, we will update the “Effective Date” at the beginning of the notice.
Contact Information
If you have any questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of the privacy and security of your personal information, please get in touch with us at Privacy@MedicareAtHome.com.
You can also reach us by mail at:
42350 Grand River Ave
Novi, Mi 48375